What this service helps clarify
This page is for matters involving insurance facts, timelines, affected systems, business impact and evidence records. The goal is to organise the facts, preserve useful evidence and decide the right pathway before important information is lost or the issue becomes more expensive.
Good digital forensic work starts with the question that needs answering. Was an account accessed? Did data leave the business? Was a message genuine? Was a device used? Was the problem a mistake, malware, fraud, insider activity or system failure?
Evidence that may matter
- Policy details and insurer contact pathway.
- Incident timeline, affected assets and business impact.
- Actions already taken and providers already contacted.
- Screenshots, alerts, logs and communication records.
Useful questions before a consultation
- What does the policy require before work starts?
- Which costs and decisions need approval?
- What facts can be shared without speculation?
How a specialist consultation helps
A specialist can help separate assumptions from evidence, identify time-sensitive logs, explain what should be preserved and recommend whether the matter needs forensic imaging, cyber containment, privacy review, legal support, insurance notice, bank action or platform reporting.
The safest first step is often to document the situation before changing too much. Avoid deleting accounts, wiping devices or reinstalling systems until the evidence value is considered.
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Related help
Threat types
Understand the common threat categories and how incidents overlap.
Evidence checklist
Prepare a short, useful brief before contacting a specialist.
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Use the form to share key facts without exposing public email addresses.