Threats we help people understand
Digital incidents often overlap. A phishing email can become account takeover, account takeover can become invoice fraud, and invoice fraud can become a privacy breach. Naming the threat correctly helps direct the response and avoids expensive guesswork.
Phishing
Fake messages designed to steal passwords, install malware, capture one-time codes or redirect payments.
Ransomware
Malware or intrusion activity that encrypts systems, steals data or threatens public leakage.
Business email compromise
Mailbox access, fake domains or impersonation used to redirect money or steal information.
Insider misuse
Unauthorised copying, deletion or use of business information by someone with access.
Spyware concerns
Software, settings, account access or location tracking used to monitor activity.
Data breaches
Personal or confidential information accessed, disclosed, lost, copied or exposed.
Threat diagnosis matters
A specialist consultation helps determine which evidence sources can confirm or rule out each possibility. The same symptoms can point to different causes: a strange login may be a stolen password, a shared device, a malicious app, a remote support tool, or simply a user travelling. The job is to test the story against evidence.
What to preserve before asking for help
- Original emails, SMS messages, call records, links and attachments.
- Screenshots showing dates, times, sender details and error messages.
- Account login history, mailbox rules and recovery settings.
- Device names, serial numbers, cloud accounts and affected users.
- A plain timeline of what happened and what has already been changed.
If you are unsure whether something is evidence, keep a copy and ask before deleting it. Small details often explain the timeline.
Related help
Evidence checklist
A practical list of what to preserve before logs, screenshots or account records disappear.
Request specialist consultation
Send the facts you have and we will help organise the next steps.
Australian cyber resources
Helpful public resources for cyber, privacy, scams and online safety.